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Privacy Policy

Classic Homes ACT respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://classichomesact.com.au/) or engaging our services, you agree to the terms of this policy.

1. What is Personal Information?

Personal information means information or an opinion that identifies you or could reasonably identify you.

This may include:

  • Full name
  • Phone number
  • Email address
  • Residential or postal address
  • IP address
  • Details about your land, home design preferences or building plans
  • Information provided during consultations
  • Any other information you voluntarily provide to us

2. How We Collect Personal Information

We may collect personal information in several ways, including:

  • When you submit an enquiry through our website contact form
  • When you call, email or meet with us
  • When you request a quote or consultation
  • When you visit a display home
  • Through social media interactions
  • Through cookies and website analytics tools
  • From third parties (such as agents or referral partners) where you have provided consent

We only collect information that is reasonably necessary for our business activities.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to enquiries
  • Provide home design and construction services
  • Prepare quotes, contracts and project documentation
  • Communicate with you about your project
  • Improve our website and customer experience
  • Send updates, news or promotional information (where you have consented)
  • Comply with legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors involved in your project
  • Architects, engineers, certifiers or consultants
  • Trades and subcontractors
  • Professional advisers (legal, financial or accounting)
  • Government or regulatory authorities where required by law
  • IT service providers and website hosting partners

We do not sell or rent your personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.

Information collected may include:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referral sources

You can disable cookies through your browser settings; however, this may affect website functionality.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • Secure servers and hosting environments
  • Password-protected systems
  • Restricted staff access
  • Secure document storage
  • Regular monitoring of website security

While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to updates or request information, we may send you emails about our services, new projects or promotions.

You can opt out at any time by:

  • Clicking the “unsubscribe” link in emails
  • Contacting us directly

8. Access and Correction

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

9. Overseas Disclosure

We generally store information within Australia. If cloud-based systems or service providers store data overseas, we take reasonable steps to ensure appropriate data protection standards are maintained.

10. Complaints

If you believe your privacy has been breached, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Classic Homes ACT
Website: https://classichomesact.com.au/
Email: homes@classichomesact.com.au
Phone: 0420 204 747
Business Address: 82 Coaldrake Avenue, Denman Prospect ACT, Australia